BEIJING, Feb. 20, 2025 — Waterdrop Inc. (“Waterdrop”), a leading technology platform for insurance and healthcare, announced its strategic partnership with DeepSeek to enhance its AI-powered insurance ecosystem. This collaboration will boost Waterdrop’s growth by leveraging large-scale AI models in specialized insurance applications.
Waterdrop aims to improve service accuracy and efficiency by transforming its agents into AI-powered expert consultants. This integration will also create intelligent solutions for sales, quality control, risk management, and product development, significantly improving insurance service efficiency.
Waterdrop’s founder and CEO, Shen Peng, highlighted the potential of AI in driving industry innovation and improving the entire insurance service chain’s efficiency. He stressed Waterdrop’s commitment to using technology for inclusive insurance and sustainable industry development.
Shen added that Waterdrop is actively integrating large-scale AI models into its insurance services, creating new products, and refining solutions to meet diverse user needs. The goal is to provide affordable access to better healthcare services for everyone.
Waterdrop’s AI Insurance Expert uses advanced AI for voice and text interactions, handling complex dialogues and sales strategies. This AI can autonomously conduct voice calls and consultations for insurance products, surpassing entry-level human agents in efficiency with sessions lasting up to 50 minutes.
Waterdrop’s Large-scale AI Model Insurance Quality Inspection Solution analyzes conversations to identify quality issues, ensuring 100% coverage across all channels. This AI solution reduces costs by over 50% compared to manual inspections (excluding initial development costs).
Waterdrop is also using AI and big data to create personalized insurance for specific groups, such as the elderly, pregnant women, and those with chronic conditions, increasing access to essential health insurance for underserved populations.
In 2024, Waterdrop introduced 174 customized insurance products, representing over 92% of its offerings. This shift towards targeted products showcases Waterdrop’s commitment to technological innovation in the insurance sector.
SOURCE Waterdrop Inc.
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