A newly published 2025 Conversational AI Data Quadrant Report from Info-Tech Research Group has pinpointed the leading virtual assistant platforms. This determination is based on feedback from 471 verified users on Info-Tech’s SoftwareReviews platform. The report assesses factors such as usability, feature range, vendor capabilities, and overall user contentment.
TORONTO, April 9, 2025 – Info-Tech Research Group has released its Data Quadrant report, naming six AI providers as Gold Medalists for 2025. These conclusions are drawn from SoftwareReviews data, a segment of the global research and advisory organization renowned for its insights into the software vendor landscape.
Conversational AI software, also referred to as virtual assistants, can revolutionize organizational interactions with customers, streamline request handling, and optimize workflows by automating tasks typically performed by humans. Utilizing advanced natural language processing (NLP), these AI-driven tools can mimic human-like conversations, delivering prompt answers to inquiries through text or voice, thus improving customer experience and boosting operational effectiveness and cost efficiency.
Info-Tech’s Data Quadrant is a thorough assessment instrument leveraging feedback from IT professionals to evaluate software products. The rankings are based on factors like the likelihood of recommendation, feature scores, net emotional footprint score, and vendor capabilities. These aspects are combined into a Composite Score (CS), which indicates overall user happiness and dictates the product’s position within the Data Quadrant. The methodology ensures rankings are purely based on genuine user feedback, without analyst opinions or vendor influence.
Data from 471 user reviews on SoftwareReviews was used to determine the top conversational AI software providers for the firm’s 2025 Data Quadrant report in this category. These insights aim to guide organizations in exploring options to improve their communication strategies.
The Gold Medalists are as follows:
- , with a CS of 8.9, excelled in usability and intuitiveness.
- , with a CS of 8.9, stood out for its easy implementation.
- , with a CS of 8.6, was recognized for its extensive feature set.
- , with a CS of 8.5, was commended for the quality of its features.
- , with a CS of 8.5, was appreciated for its smooth data integration.
- , with a CS of 8.3, was valued for the business value it generated.
“As AI adoption grows in customer interactions, the need to ensure conversational tools provide tangible benefits becomes critical,” states , Advisory Director at Info-Tech Research Group. “The focus has changed to assessing whether the solution genuinely improves customer experience, integrates with essential systems, and adheres to privacy and governance standards. With the increasing availability of generative AI, organizations should carefully select platforms that are flexible, secure, and in line with their broader business objectives.”
User evaluations on SoftwareReviews offer an accurate and in-depth perspective of the evolving market. Info-Tech’s reports are based on data from users and IT professionals who have direct experience with the software throughout the procurement, implementation, and maintenance phases.
Read the full report:
For more details about Info-Tech’s SoftwareReviews, the Data Quadrant, or the Emotional Footprint, or to find resources that support the software selection process, please visit .
About Info-Tech Research Group
Info-Tech Research Group is a leading research and advisory firm, serving over 30,000 IT and HR professionals globally. It delivers unbiased, relevant research and advisory services, helping leaders make strategic, timely, and informed decisions. Info-Tech has been partnering with teams for nearly 30 years, providing actionable tools and analyst guidance to ensure they achieve measurable results.
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About SoftwareReviews
SoftwareReviews, a division of , equips organizations with superior data, insights, and advice to enhance the software buying and selling process.
For buyers, SoftwareReviews’ proven software selection methods, customer insights, and technology advisors improve the chances of success with technology decisions. For vendors, the firm assists in building more effective marketing, product, and sales processes with expert analysts, how-to research, customer-focused marketing content, and detailed analysis of the buyer landscape.
SOURCE Info-Tech Research Group
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