Infomedia is recognized for enhancing customer satisfaction, operational efficiency, and cost savings by implementing intelligent automation, sophisticated CRM solutions, and comprehensive engagement strategies.

SAN ANTONIO, Dec. 18, 2025 — Frost & Sullivan is pleased to announce that PT Infomedia Nusantara (Infomedia) has been named the 2025 Indonesian Company of the Year in the customer experience management (CXM) services sector. This award acknowledges Infomedia’s outstanding use of AI, automation, and digital transformation to achieve tangible results, improve customer satisfaction, and increase operational efficiency within Indonesia’s CXM market.

Frost & Sullivan assesses companies using a strict benchmarking process focused on two key areas: the effectiveness of their strategy and their ability to execute it. Infomedia performed exceptionally well in both, proving its capacity to match strategic goals with market demands and implement them effectively using advanced technology, profound customer understanding, and flexible delivery methods.

“Infomedia has established significant brand value through its longstanding history, client confidence, superior delivery, and involvement in national transformation projects. It has emerged as the go-to partner for both commercial and public sector entities looking for digitally powered CXM solutions,” stated Krishna Baidya, Senior Director of the ICT Practice Asia-Pacific at Frost & Sullivan.

Driven by a long-term vision focused on digital transformation, AI innovation, and comprehensive engagement, Infomedia helps clients automate processes, minimize errors, and increase agent productivity. The firm’s AI-driven customer relationship management (CRM) platforms, shared services, and digital business process outsourcing (BPO) offerings assist organizations in enhancing service quality, lowering expenses, and building stronger customer loyalty.

Infomedia’s methodology extends past conventional service provision. It functions as a digital transformation architect, working alongside clients to develop solutions that embed AI, automation, and analytics into customer interaction frameworks. Utilizing its OmniX platform, GenAI coaching tools, and intelligent automation in shared services, Infomedia provides real-time analytics and predictive capabilities that enhance every stage of the customer journey.

Infomedia cultivates its innovation network by forming strategic alliances with worldwide technology giants like Microsoft, Google, and UiPath, as well as partnering with local technology startups and institutions. This combined global and local strategy fosters fast innovation, robust compliance, and customized solutions that support Indonesia’s digital transformation goals. Its involvement in national projects–including major programs with ministries, state-owned companies, and local governments–has solidified its reputation as a reliable transformation partner advancing Indonesia’s digital economy.

Infomedia’s achievements are based on its skill in combining innovation with dependability. Its all-encompassing engagement framework, rigorous governance standards, and emphasis on data protection guarantee long-term value for clients. With over twenty years of experience, Infomedia remains the standard-bearer for digital prowess, customer satisfaction, and cost efficiency in Indonesia’s CXM field. “This award is for everyone who has been part of our journey. Our advancement is fueled by the commitment of our team, the confidence of our clients, and the backing of our partners. Digital transformation is fundamentally about people–collaborating, learning, adapting, and creating significant experiences for those we support. We appreciate the cooperative spirit that motivates us to keep enhancing our impact,” commented Eddy Sofryano, President Director of Infomedia.

Frost & Sullivan praises Infomedia for establishing a superior benchmark in competitive strategy, technology integration, and innovation focused on the customer. The company’s growth outlook, adaptability, and commitment to AI-powered solutions establish it as a leader prepared for the future in Indonesia’s fast-changing CXM industry.

Annually, Frost & Sullivan awards the Company of the Year Recognition to a business that shows superior performance in both growth planning and execution, leading to significant gains in market share, customer satisfaction, and competitive standing. The award celebrates innovative companies that reshape their sectors through strategic innovation and implementation.

Frost & Sullivan Best Practices Recognition

Frost & Sullivan’s Best Practices Recognitions celebrate firms in regional and international markets that display remarkable success and sustained superiority in fields including leadership, technological advancement, customer experience, and strategic product development. Every award follows a detailed analytical procedure where Frost & Sullivan specialists compare performance via in-depth interviews, thorough analysis, and broad secondary research. The aim is to find genuinely top-tier organizations that are fostering significant growth and establishing new benchmarks for the industry.
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About Infomedia

PT Infomedia Nusantara (Infomedia) is a Digital BPO Company dedicated to helping organizations grow through AI-powered innovation, Analytics, and Automation. A member of Telkom Group, Indonesia’s biggest telecommunications provider, Infomedia is supported by a robust portfolio in Customer Relationship Management (CRM) and Shared Service Operations (SSO) designed to help businesses optimize processes, boost customer satisfaction, and achieve measurable operational results. As the market share leader in Indonesia’s contact center industry, Infomedia provides services to corporate clients in various sectors such as telecommunications, banking and financial services, government, oil & gas, education, retail, and prominent unicorn startups.
For more information, please contact:
Corporate Communication Department
PT Infomedia Nusantara
Jl. RS Fatmawati No. 77–81, Jakarta Selatan
Website:
Email:
Phone: 1500551
FB, Instagram & LinkedIn: @infomedianusantara

SOURCE Frost & Sullivan