- The company met, and in many cases surpassed, estimated restoration times for customers on Pinellas County’s barrier islands.
- Crews are prepared to respond to any impacts from the approaching storm.
ST. PETERSBURG, Fla., Oct. 5, 2024 — Duke Energy Florida has finished restoring power to all customers on Pinellas County’s barrier islands who are able to receive electricity after Hurricane Helene. The company achieved, and in many cases exceeded, its estimated restoration times.
Through close collaboration with local governments, emergency operations centers, and first responders, the company has successfully restored power to roughly 800,000 customers statewide who were affected by the storm.
“I am incredibly grateful for the dedication of our crews, the patience of our customers, and the willingness of our communities to work together,” said Melissa Seixas, Duke Energy Florida state president. “We understand this is just the start of a long recovery process, and we will continue to provide resources and support to those in need in the coming days, weeks, and months.”
Duke Energy Florida has set up customer care units where company representatives are available to answer questions and provide account assistance. One such location will be open on Sunday, Oct. 6 from 8 a.m. to 5 p.m. at Madeira Beach City Hall (300 Municipal Drive, Madeira Beach, FL 33708).
As customers begin to repair and rebuild their homes and businesses, the company stands ready to respond, reconnect power, and aid in restoring the vitality of affected communities.
Customers with damage to the electrical service supplying their homes or businesses should contact Duke Energy Florida. Those who are currently unable to receive power due to damage to their property’s meter base, breaker panel, or customer-owned electrical wiring should contact their local municipalities for guidance. Inspections may be required once repairs are complete.
Additionally, the company advises customers to remain vigilant, stay informed, and protect their personal information, as scams and fraud are common after storms. The company will never threaten immediate disconnection, demand payment information over the phone, or ask customers to obtain a “Green Dot” or prepaid credit card. For more information and helpful tips, please click .
Customers requiring assistance with paying their utility bills can learn more about available programs by visiting or calling 800.700.8744.
Tropical Storm Milton
Duke Energy Florida is closely monitoring Tropical Storm Milton, which is anticipated to strengthen in the coming days.
Crews are prepared to respond should we experience any impacts. We ask customers to remain vigilant as the storm approaches Florida’s coast.
Duke Energy Florida
Duke Energy Florida, a subsidiary of Duke Energy, owns 12,300 megawatts of energy capacity, supplying electricity to 2 million residential, commercial, and industrial customers across a 13,000-square-mile service area in Florida.
Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. The company’s electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio, and Kentucky.
Duke Energy is undertaking an ambitious clean energy transition, prioritizing reliability, affordability, and accessibility as the company strives toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in significant electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas, and nuclear.
More information is available at and the . Follow Duke Energy on , , and , and visit for stories about the people and innovations powering our energy transition.
Contact: Ana Gibbs
24-Hour: 800.559.3853
SOURCE Duke Energy