The leading AI platform in healthcare will automate processes at over 180 CityMD urgent care facilities.
SAN MATEO, Calif., March 19, 2025 — Notable, the premier healthcare AI platform dedicated to enhancing workforce productivity, has recently declared a collaboration with CityMD, the largest urgent care provider in New York and New Jersey. This partnership will see CityMD implementing Notable’s AI and automation technology across more than 180 locations. The goal is to improve patient access, boost operational efficiency, and alleviate the administrative burden typically associated with walk-in medical care.
Urgent care centers are essential as they fill the gap between primary care physicians and emergency rooms. Their popularity continues to increase as more people seek convenient, immediate healthcare. However, these centers often face administrative difficulties that can cause delays in treatment or lower patient satisfaction.
To counter these issues, CityMD is partnering with Notable for several years. Through this agreement, Notable’s AI Platform and Intelligent Agents will automate various functions, including urgent care scheduling, messaging, patient registration and intake, and payment processing.
“Our care teams are dedicated to providing excellent, patient-focused care whenever and wherever it’s needed, whether that’s in person or through our mobile app and virtual care services, which are available 24/7,” stated Dr. Dmitry Volfson, Chief Medical Officer at CityMD. “By using tools that simplify administrative tasks, our clinicians can work more effectively and dedicate more time to our patients.”
CityMD’s significant presence in the region means that Notable’s top-tier agentic workforce will support experiences for over four million patient visits each year.
“Urgent care serves as a vital point of entry into the healthcare system for many individuals, yet patients frequently encounter needless delays and obstacles to receiving timely care. By introducing Notable’s AI-driven automation to CityMD, we are directly tackling these issues,” said Pranay Kapadia, CEO of Notable. “Our technology optimizes every appointment, registration process, and follow-up, ensuring that healthcare teams can operate more efficiently, even when facing staffing shortages.”
About CityMD
CityMD is a neighborhood urgent care center. With over 180 convenient locations across New Jersey, New York, and now Connecticut, CityMD is open seven days a week, 365 days a year. Patients can expect fast, high-quality care, including visits with board-certified doctors and quick lab tests. CityMD can also provide referrals to a network of doctors for follow-up primary or specialty care. For more information, visit citymd.com.
About Notable
Notable is the leading AI healthcare platform focused on improving workforce productivity. It is used in over 12,000 care locations and automates over a million repetitive workflows daily in areas like Registration and Intake, Scheduling and Referrals, Assistant functions, Authorizations, Care Gap Closure, and HCC Chart Review. This results in customized, streamlined patient care, reduces manual work for caregivers, and enhances the financial stability of healthcare providers. Notable is based in San Mateo, Calif., and is supported by investors like ICONIQ Growth, Greylock Partners, F-Prime, Oak HC/FT, Maverick Ventures, and 8VC. Healthcare providers of all sizes, including Intermountain Health, Medical University of South Carolina, and North Kansas City Hospital, are partnering with Notable to simplify and optimize healthcare. Learn more at .
SOURCE Notable
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