HONG KONG and SHANGHAI, May 3, 2025 — Ping An Insurance (Group) Company of China, Ltd. (“Ping An”, the “Company” or the “Group”, HKEX: 2318; SSE: 601318) has formed the “502 Overseas Emergency Assistance Task Force” to coordinate responses and aid for Chinese citizens impacted by the May 1st traffic accident near Yellowstone National Park in the U.S. Initial reports indicate that the collision in Idaho between a pickup truck and a tourist van resulted in the deaths of five and injuries to eight Chinese citizens.
Following the accident, Ping An immediately activated its Level 2 emergency response for major incidents. Co-CEO Michael Guo leads the Company’s task force, which includes Board Secretary and Brand Director Richard Sheng, Chief Administrative Affairs Officer Zhiliang Wang, Ping An Life Chairman Zheng Yang, Ping An P&C Chairman Quan Long, Ping An Health Insurance Chairman Yougang Zhu, Ping An Finserve Chairman Yue Lu, and Ping An Pension Insurance Corp. Chairman Weimin Gan.
Under the guidance of the “502 Emergency Assistance Task Force,” Ping An’s business units—including life, P&C, pension, and health insurance—have formed specialized emergency response teams. These teams are collaborating with local medical facilities, rescue teams, and insurance providers to offer seven crucial overseas emergency assistance measures. These include expedited claims processing, direct compensation, emergency aid, and medical assistance for eligible clients.
Ping An is in contact with the Chinese Embassy in the U.S. and the Consulate General in San Francisco. Working with the Ministry of Foreign Affairs of China, the Chinese Embassy, and the San Francisco Consulate General, Ping An will partner with relevant overseas aid and medical organizations to support the injured and the families of the deceased. Furthermore, Ping An has launched a special overseas emergency assistance program, providing aid to anyone affected by the accident, regardless of their status as Ping An customers. Individuals can call the emergency hotline 95511 for assistance. As of 3 p.m. Beijing time on May 3, Ping An has not identified any of its customers as being involved in the accident.
The Company will closely monitor the emergency response efforts related to this accident, continue checking for customer involvement, mobilize resources to support medical treatment for the injured, and ensure the implementation of all overseas emergency services, fast-tracked claims processing, and customer care initiatives. Ping An is dedicated to doing everything possible to support affected customers and their families during this difficult time.
Below are seven key overseas emergency assistance measures:
- Proactive claims service: Take the initiative to identify potentially impacted customers and contact them to provide claims services.
- Expedited claims processing: Offer a dedicated 24/7 reporting hotline via 95511, accessible internationally at +86 755 95511.
- Medical support: Deliver services such as emergency medical care, medical transport, repatriation, hospitalization, advance payment, medical translation, urgent medication delivery, and medical equipment support.
- Emergency assistance: Provide services including repatriation of remains/ashes, local burial/funeral costs, arrangements for relatives to manage affairs after death, repatriation of minor children, family visits, and accommodation for recovery.
- Simplified accidental death claims process: For customers who died in the accident, beneficiaries can apply for death claims using official government-confirmed death lists. Supporting documents, such as death certificates, cremation certificates, and household deregistration certificates, can be provided later.
- Advance compensation for confirmed deaths: Proactively provide advance compensation for confirmed death cases.
- Claims without policy documentation: For affected customers, if the applicant’s basic policy information matches the insurance company’s database, claims can be processed without requiring physical policy documentation.
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