DANVERS, Mass., Feb. 6, 2026 — With winter temperatures dropping sharply throughout New England, Townsend has observed a concerning situation for Maine residents: numerous large propane suppliers are unable to make timely fuel deliveries during this critical period. Lengthy wait times for deliveries, unresponsive customer service centers, and unmet commitments have forced households to seek other ways to heat their homes.

“This year, we are seeing that the majority of large propane providers are struggling to service their customers, who in turn cannot get through to them by phone,” stated Lowell Richard, Director of Propane and Oil Distribution at Townsend. “Our operational performance significantly exceeds typical industry benchmarks, and we take all necessary steps to ensure our customers receive their deliveries as scheduled.”

Widespread Delivery Failures Leave Maine Families At Risk

Accounts from around Maine reveal a distressed propane sector. Clients enrolled in automatic delivery programs are enduring waits of multiple weeks for shipments that do not materialize. Calls to leading suppliers go unreturned, prompting anxious residents to urgently look for assistance. Several families have noted their propane reserves have fallen to dangerously low levels of 10% or below, threatening their home heating, hot water supply, and cooking capabilities.

The crisis grew so dire that Maine Governor Janet Mills in January, issuing a temporary waiver of federal driving time limits for fuel truck operators to help clear the extensive accumulation of overdue deliveries.

The Difference Between Branches and Roots

Nationwide propane corporations have been streamlining their activities and shifting to regionalized customer service hubs. Locally operated, family-run companies, like , uphold a dedication to personalized, community-focused support. They understand that quality customer care is equally important as the propane itself.

For those facing persistent delays with their existing supplier, moving to a more dependable company could be the most secure course of action. Customers should note, however, that fuel companies usually own the propane tanks, and changing providers might necessitate installing a new tank.

Townsend’s Commitment to New England

Established in 1931, Townsend is a family-run business providing service in Massachusetts, New Hampshire, and Maine. Boasting more than 95 years in operation, Townsend offers a full range of HVAC, electrical, plumbing, and fuel delivery solutions to homeowners and businesses across New England.

Townsend’s technicians are dedicated to providing expert, trustworthy service supported by a complete satisfaction guarantee. Guided by the fundamental principles of integrity, legacy, commitment, and excellence, the company offers around-the-clock emergency service to support the community.

For more information, visit  or call 978-717-0490.

SOURCE Townsend