Yutong Bus Introduces EnRoute+ Service and Tech Innovations to Set New Standards for Commercial Vehicle Value

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80ddcc45a998543ac2bb8ff80f4a947c 1 Yutong Bus Launches EnRoute+ Service Innovation and Tech-Driven Solutions to Redefine Commercial Vehicle Value Standards

Six-Point Service Framework Enhances Efficiency and Customer Value

ZHENGZHOU, China, April 27, 2025 — Yutong (SHA: 600066), a leading commercial vehicle manufacturer in Asia, recently hosted the Central Asia Customer Value Exploration Tour in Zhengzhou. This event marked the launch of Yutong’s EnRoute+ service platform, which aims to set new industry standards by emphasizing technology-driven solutions and cultivating lasting partnerships rather than focusing solely on price.

Yutong Launches EnRoute+ Global Service Brand with Central Asian Clients and Media.

According to Li Haifeng, CEO of Central Asia at Yutong Bus, “In an increasingly competitive global market, Yutong is dedicated to shifting customer focus from prioritizing price to valuing comprehensive partnerships built on technology and exceptional service.”

EnRoute+: Six Pillars of Reliable Support

The EnRoute+ framework offers complete solutions designed to meet the specific needs of fleets:

  • Direct Manufacturer Support: Yutong provides local personnel support 365 days a year, delivering professional, efficient, and reliable “butler-style” assistance throughout the vehicle’s entire lifespan.
  • Quick Response, Effective Solutions: Customers can immediately contact Yutong through the LINK+ platform or service hotline for urgent support, ensuring fast and effective problem resolution.
  • Complete Transparency: Real-time tracking of service requests, progress updates, and post-service evaluations are available via the Link+ digital ecosystem.
  • Guaranteed Genuine Parts: A dual-level spare parts network (central warehouse + front warehouse) ensures quick delivery of authentic parts, supported by a 15-year worry-free supply and thorough quality assurance.
  • Critical Event Assurance: Specialized service teams, customized contingency plans, and strict protocols are implemented to guarantee seamless operations during important events or competitions.
  • Customized Maintenance Plans: Proactive, tailored solutions maximize fleet uptime, lower operational costs, and provide comprehensive support through preventative maintenance and readily accessible service management.

Yutong’s localized service strategy has already shown significant results. In Astana, Kazakhstan, the city’s public transit system operates 620 Yutong buses, including 120 EVs. Concerns about after-sales support were addressed through Yutong’s Overseas Service Package, which uses smart diagnostics to predict issues and reduce operational expenses. In Tashkent, Uzbekistan, Yutong’s electric buses maintained stable performance despite extreme summer temperatures exceeding 40°C. Customized lifecycle solutions and continuous technical support enabled Tashkent’s transit authority to expand its EV fleet.

Yutong utilizes its extensive experience in connectivity and new energy to provide data-driven service solutions. By integrating global networks, advanced analytics, and intelligent platforms like LINK+, OVAS, and Intelligent Vehicle Cloud, the company creates lifecycle-focused ecosystems that enhance efficiency, innovation, and customer-centric excellence worldwide.

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